|
This Service Level Agreement (SLA) covers the availability and uptime of our Windows, Linux, VPS and Reseller hosting services
On registering for and using the Services, you the Customer agree to all the terms and conditions of the TOS, as modified from time to time, in its entirety. If Customer resells the Services he or she is paying for, the Customer will be responsible for his or her Clients. wm4all only recognizes the Customer who is paying for the Services and not his or her clients. Violation of the TOS or any such action that wm4all deems inappropriate may result in the termination or suspension of the Services for the Customer.
|
|
In the event that that the average availability of all your websites (served by wm4all) falls below 99.9%, wm4all will credit the following month's Service Fee as follows. Such credit shall be retroactive and shall be as calculated below and as measured 24 hours a day in a calendar month, with the maximum credit not to exceed hundred (100) percent of the monthly Service Fee charge for the affected month.
| Website Availability |
Credit Percentage |
| 99.9% to 100% |
0% |
| 99.5% to 99.9% |
5% |
| 98% to 99.4% |
10% |
| 95% to 97.9% |
25% |
| 90% to 94.9% |
50% |
| 89.9% or below |
100% |
Server uptime is calculated on monthly basis. You can claim credit under SLA once in a month. In order for you to receive a credit, you must request such credit by 7th of the month following in which you experienced the incident of web site unavailability. You must request credit by sending an electronic mail message to billing @ wm4all.com (without spaces). The body of this message must contain the address of the affected web site, the dates and times of its unavailability, and your personal information as on wm4all records. Credits will be granted within seven (7) days of your credit request if wm4all confirms the unavailability. No credit will be given if wm4all cannot confirm the unavailability of the website in question.
Credit to your account shall be your sole and exclusive remedy in the event of an outage. All credits given by wm4all are non refundable and may only be used to pay current or future service fees.
|
|
Credits shall not be provided to you in the event that you have any outage resulting from
1. Scheduled maintenance as posted from time to time at wm4all's website
2. Your behavior, the non-performance or failure of your software or applications
3. Circumstances beyond wm4all's reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of interruption or delay in telecommunications or third party services, including DNS propagation, domain name registration / transfer, failure of third party software or hardware or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of your web site.
|
